Privacy Policy

1. Information We Collect

• Contact information (name, email, phone number, company name) when you fill out forms or contact us
• Usage data (IP address, browser type, pages visited, time on site) collected via cookies and analytics tools
• Communications you send us via email, WhatsApp, or contact forms
• Business information you share during discovery calls and service engagements
• Payment information processed securely through our payment partners (we do not store card data)

2. How We Use Your Information

• To respond to your inquiries and provide the services you have requested
• To send you information about our services, updates, and resources (with your consent)
• To improve our website and services based on how you interact with them
• To comply with legal obligations and protect our legal rights
• To send transactional communications related to your engagement with us

3. Legal Basis for Processing

We process your personal data based on: (a) your consent, which you may withdraw at any time; (b) the performance of a contract with you; (c) our legitimate business interests; (d) compliance with legal obligations.

4. Data Storage and Security

Your data is stored on secure servers with industry-standard encryption. We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Data is retained only as long as necessary for the purposes described in this policy or as required by law.

5. Third-Party Services

• We use third-party services including Google Analytics (analytics), WhatsApp Business API (communications), and email service providers
• These services have their own privacy policies and we encourage you to review them
• We do not sell your personal data to third parties
• We may share data with service providers who assist in operating our website and services, bound by confidentiality obligations

6. Your Rights

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time for consent-based processing

7. Cookies

We use cookies to enhance your experience on our website. You can control cookies through your browser settings. See our Cookie Policy for more information.

8. International Transfers

As we operate in India and serve international clients, your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "last updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at contact@nexiva.dev.